Help Center

Frequently Asked
Questions

Everything you need to know about Motion Mode timepieces, orders, shipping and care.

Orders

Browse the collection, choose your timepiece, and click Add to Cart. When ready, proceed to our secure checkout to complete your purchase.
Orders can be modified or cancelled within 12 hours of purchase. Contact us right away and we'll do our best to help before it ships.
We accept all major credit and debit cards, plus popular express checkout options at the secure checkout page.

Shipping

All orders ship free worldwide and typically arrive within 7–14 business days, fully tracked and insured.
Yes! We offer free worldwide shipping to over 40 countries on every single order.
Absolutely. As soon as your order ships, we'll email you a tracking link so you can follow its journey.

Product

Yes — every Motion Mode timepiece is water resistant to 5 ATM, suitable for everyday wear and splashes.
Each watch includes a full 2-year movement warranty covering manufacturing defects.
Wipe with a soft cloth, avoid extreme heat, and keep away from strong magnets. Store in the box when not worn.

Returns

We offer 30-day hassle-free returns. If you're not in love with your timepiece, send it back for a full refund.
Simply contact our support team with your order number and we'll send you a prepaid return label.

Still Have Questions?

Our customer care team is here to help. Reach out and we'll respond within one business day.

Contact Support